Warranty Claim for car tinting

Hi,
I got my car tinted from a local shop in qusais and at the time of tinting it was told to me that there will be a 3 year guarantee for the coluour fade, scratches etc.. but nothing is written.Only the 3 years guarantee clause is written.Please note that the bill is mannual but with the shop details.
After 1 year i went to the same shop with the complain of colour fade but now the same shopkeeper is saying that only scracthes was covered in the guarantee but not the colour fade.
If i go as a new customer ,again he will say the same thing that the coulour fade will be covered under guarantee.
In this case what should i do?Should i go to the police??

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